Customer Service/Shipping Associate - Full-Time - Downers Grove, IL
$20 Per Hour
We’re hiring!
At First Choice Dental Lab, our people are what sets us apart in our ability to provide exceptional service to our customers.
We’re looking for an energetic and reliable professional, with a commitment to customer service and a desire to learn and improve every day.
If that sounds like you, we want you on our team!
Role (overview of this position):
Responsible for invoicing, packaging, and shipping of completed lab cases for on time delivery to the customer, scheduling and coordinating pick ups of new cases from customers
Responsibilities (tasks associated with this role):
Change case status on shipments inbound from production labs
Invoice completed cases
On a daily basis, locate and tag cases that are due out that day
Correct invoices based on services provided
Package cases
Create shipping labels and label packages based on required shipping time
Coordinate expedited deliveries
Schedule and coordinate pick up requests
Manage due date expectations
Results (expected accomplishments):
All packages delivered on time according to doctor’s requested due date
Cases rescheduled in advance if outsourced production delays
Coordinating with the entire customer service team and helping in other areas when required
Continuous personal and professional development
Understanding of lab work flows and time requirements for each product when scheduling
Excellent communication and phone skills
Provide excellent service to our customers
Requirements (expected proficiencies):
Basic computer skills
High school diploma or equivalent
Willingness to learn and be a team player
This job description is not all inclusive and additional duties, activities, and responsibilities may be required of the employee as needed.