Customer Service/Data Entry Representative - full-time - downers grove

$20/hr
We’re hiring!
 
At First Choice Dental Lab, our people are what sets us apart in our ability to provide exceptional service to our customers.
 
We’re looking for an energetic and reliable professional, with a commitment to customer service and a desire to learn and improve every day.
 

If that sounds like you, we want you on our team!

 
 

Role (overview of this position):

  • Responsible for receiving, opening and panning new cases, data entry of new cases, routing cases properly in the lab, and shipping cases to outsourced production.

 Responsibilities (tasks associated with this role):

  • Opening new cases from Greenlight, FedEx, UPS, and local drivers
  • Data entry of new cases
  • Routing cases to proper locations in the lab
  • Shipping cases to outsource production
  • Schedule pickups and deliveries for UPS, FedEx, and local drivers
  • Answering phones

 Results (expected accomplishments):

  • All packages delivered on time according to doctor’s requested due date
  • Cases entered properly with proper product IDs, due dates, etc.
  • Cases routed properly in the lab and to outsource partners
  • Rush due dates confirmed or rescheduled
  • Coordinating with the entire customer service team and helping in other areas when required
  • Continuous personal and professional development
  • Understanding of lab work flows and time requirements for each product when scheduling
  • Provide excellent service to our customers

 Requirements (expected proficiencies):

  • Basic computer skills
  • High school diploma or equivalent
  • Willingness to learn and be a team player
  • Excellent communication and phone skills

 

This job description is not all inclusive, and additional duties, activities, and responsibilities may be required of the employee as needed.

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    Cam technician - full-time - downers grove

    $17-$20 per hour, based on experience
    We are hiring for a full-time CAM technician at our Downers Grove, IL location. 
     
    This position requires proficiency with computers and experience with CAD/CAM software. Dental experience not required but beneficial.
     

    Role (overview of this position): 

    • Responsible for nesting, milling, green state adjustments, and sintering of milled materials as well as nesting, printing, and post processing of 3D printed materials.  Achieves goals and objectives by producing consistent and quality work, maintaining company SOPs, completing work according to daily schedules, and functioning as part of our technical team.   

    Responsibilities (tasks associated with this role):

    • Maintenance of mills & ovens 

    • Nesting & milling zirconia & miscellaneous material

    • Managing inventory of zirconia & miscellaneous material

    • Managing inventory of milling burs

    • Tracking remills and errors

    • Managing digital library of materials

    • First to call various customer service lines for mills and ovens

    • Relaying technical calls and replying to emails

    • Understanding material differences for various restorations

    • Shade matching & communication with technical team

    • Etching & adding finer details post-mill

    • General understanding of oven programs and settings

    • Keeping work areas clean and tools stored properly

    • Completing minor equipment maintenance, especially on equipment utilized personally

    Results (expected accomplishments):

    • Milling and printing processes completed efficiently and on schedule

    • Maintaining proper inventory of materials 

    • Productivity targets met regularly

    • Case survey and results scores at or above the lab standard

    • Helping the technical team meet its goals

    Requirements (expected proficiencies):

    • Attention to detail

    • Dependability

    • Desire to learn new skills

    • Being a team player and willing to jump in where needed

    • Servicing the customer above all else

    This job description is not all inclusive and additional duties, activities and responsibilities may be required of an employee as needed. 

    Contact Us
    Name(Required)
    Address(Required)
    Drop files here or
    Accepted file types: pdf, docx, Max. file size: 512 MB, Max. files: 2.